FAQs
Questions, answered
Everything people usually ask before their first visit. If yours is not here, message us.
Is the session really free?
Yes. Every session at every centre is free, and you can come back as often as you like.
Do I have to buy anything?
No. Many visitors use our centres for months before deciding, and some never buy. You are welcome either way.
What is thermal therapy?
It is the use of gentle, steady warmth for comfort and relaxation. Our products deliver it through heated germanium stones.
What does a session feel like?
Warm and calm. On a bed you also feel a roller move slowly along your back.
How long is a session?
About [40 CONFIRM] minutes.
Is it safe?
Our products are made under ISO 13485 and KGMP quality systems. If you are pregnant, have an implant or a medical condition, please ask your doctor first.
Can children and older people use it?
[CONFIRM age guidance from the manufacturer's manual]
Will it cure my condition?
We do not make medical claims. Our products are for warmth, comfort and relaxation, and they do not replace your doctor's advice.
How much do the products cost?
Prices depend on the product. Message us on WhatsApp or ask at any centre for the current price list. [CONFIRM whether prices can be shown]
How do I order?
Message us on WhatsApp or visit any centre. [CONFIRM payment methods]
Is there a warranty and service?
[DATA: warranty period], with service through your nearest centre.
Do you deliver outside Kathmandu Valley?
[DATA: delivery policy]
Can I open a Happy Medicare centre?
Yes. Message us on WhatsApp and tell us where you would like to open one. Become a partner →